Privacy Policy

CR Garage Door, Inc. ("CR Garage Door", "we", "us", "our") respects your privacy. This policy explains what information we collect when you visit cr-garagedoors.com, call us, or request service, and how we handle, use, and protect that information.

1. Information We Collect

• Information You Provide: Your name, telephone number, email address, physical address, and description of your garage door issue when you complete a quote form, speak with dispatch, or book a service appointment.
• Call Information: When you call a phone number listed on our website, our call tracking platform (CallRail) records metadata such as your phone number, time of call, call duration, and marketing source. Calls may be monitored or recorded for quality control, staff training, and dispatch accuracy.
• Website Usage Data: Technical logs including pages viewed, device type, operating system, browser type, approximate geographic region, and referral sources collected via cookies and tracking pixels.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Responding to repair requests and scheduling field technician visits.
• Providing written estimates, parts ordering, and invoicing for completed repairs.
• Communicating arrival updates and dispatch notices via telephone, SMS, or email.
• Optimizing website performance, conversion tracking, and advertising effectiveness.
• Fulfilling accounting, warranty recordkeeping, and legal compliance obligations.

3. Cookies, Analytics and Advertising

We use industry-standard web analytics tools including Google Analytics 4, Google Tag Manager, Google Ads conversion tracking, and CallRail dynamic number insertion. These tools utilize cookies and local storage to evaluate traffic and measure advertising campaigns. You can adjust cookie preferences in your browser settings or opt out of personalized Google advertising via Google's Ads Settings.

4. Text Messages & SMS Communications

If you provide your mobile telephone number when requesting a quote or service, you consent to receive SMS notifications regarding technician arrival windows and appointment confirmations. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP.

5. How We Share Information

We do not sell, rent, or trade your personal information. We only disclose necessary data to trusted third-party service providers that assist our business operations (such as scheduling software, payment processors, call tracking, and cloud web hosting) or when required by lawful subpoena or Florida state authority.

6. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, or alteration. While we strive to protect your data, no method of transmission over the internet or cellular network is 100% secure.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal contact records by contacting us at (239) 920-8710 or mailing a written request to our Naples headquarters.

8. Children's Privacy

Our services and website are intended solely for adult homeowners and property managers. We do not knowingly solicit or collect personal information from children under 13 years of age.

9. Contact Us